Get 20% off When you commit to a 3-month subscription
Get 20% off When you commit to a 3-month subscription
Design Subscription FAQs
Outsourcing your design needs can be a daunting experience but hopefully we can help you to understand our design subscription model more with the below FAQs.
You’ll be assigned a personal designer for your account. They will be in touch at least every 48 hours and be the sole designer on your account. This way we can ensure that all designs are consistent.
All you need to do is drop up as email, message us on Slack, add a brief onto your workflow tools and let your designer know and we’ll get started for you.
You can indeed! We require a 14-day notice before your next invoice date though. We’ll continue working right up to that day to ensure we’re doing as much as possible for you.
If you want to pay annually, instead of monthly, we offer a 15% discount on this. Just let your designer know that this is what you’d like to do and we’ll get that invoice sorted out for you.
Absolutely! If you want to use us as a ‘White Label’ service then feel free! We have a standard NDA template that we can use, or feel free to send over one that you have.
Our Subscription Time Banks offer up to 40 hours. Which means it’s up to you to fil that amount of time each month. If we don’t come close to it one of our Account Management team will be in touch to discuss your needs and adjust your monthly amount for the next month though.
Ad-Hoc Time Banks have a 3-month lifespan so once those 3-months are up the time will be lost.
As many as you need! We hope that you wont need that many to perfect your projects. But there is no cap, as long as there’s time left in your monthly subscription, we can amend.
Indeed! If projects are being ticked off quickly and you’ve still got time left in the month, then feel free to add more projects for us to work on. We’ll do as much as we can for you.
We hope this doesn’t happen! But you can just go back to your designer and discuss what works/what doesn’t and try again. We can also try another designer on your account if needed.
Our designers all use the Adobe Creative Suite when crafting your work. However, we do all use tools such as Figma for Digital projects. It depends on the job’s requirements.
Absolutely. We’ll need a set list of priorities across your team though as we can only work on a single project at a time. So as long as it’s coordinated effectively on your side, anyone is able to brief in a project for their team.
We don’t offer a money-back guarantee unfortunately. If you are dissatisfied with our work, then we’ll do whatever we can to make up for any time lost/ unused design work.
Our working hours are 9-5 GMT. So all of design requests will be handled during those hours for you. If you need any support outside of these hours, we can assist but extra charges apply.
We’ll be in touch within 48-hours to help you wherever we can
By filling out our form you’re agreeing that we can reach out to you regarding our Time Bank service. We won’t use your information for any other purpose
The Design Studio Where Creativity Meets Flexibility
Company number: 15096220
Registered office address:
31 Mayne Street, Stoke-On-Trent, England, ST4 4RF
Time Banks
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